Hello,
I'm Christina
PRODUCT MANAGER, CONVERSATIONAL DESIGNER,
STORYTELLER
Born and raised in sunny Cyprus, I have since worked in 5 countries across Europe and Asia. Currently based in Mexico City, I enjoy helping startups and agencies create outstanding digital experiences for real people.
I've worn many hats over the years: writer, product manager, product specialist, and digital strategist. I've had the privilege to work with leading brands around the world, such as Booking.com, Starwood Hotels & Resorts, 7-Eleven, Amazon, Accenture, McDonalds, and Adecco. A problem solver and process creator, I'm passionate about words, inclusivity, and building collaborative teams.
In my free time, I like doing yoga, cooking, reading books,
and playing with my kids.
Skills
My latest work
So, what led me here?
Here's the long story...
FEB 2022 - AUG 2025
Booking.com
Lead, Conversational Interfaces
Led strategy and execution from proof of concept to full on product automating millions of support requests. Embedded Large Language Models in hybrid conversational AI design to create business and customer value.
OCT 2022 - FEB 2025
Booking.com
Senior Specialist, Conversational Interfaces
Design and delivery of digital chat assistant built for accommodation providers. Focused on generative AI powered assistants.
SEP 2018- MARCH 2020
Talkpush
Product Manager, Conversational Interfaces
Managed a team of designers across two continents. Led conversation design efforts for various client chatbots. Created and documented component library and design system.
APR 2018 - SEP 2018
Talkpush
Conversational Designer
Created, documented, improved, and scaled a company-wide framework for conversational design that is applicable for all future company projects for enterprises.
JAN 2017- MARCH 2018
Upwork
100% Job Success on Upwork, Top Rated Freelancer. Developed content for various industries, including ebooks; SEO copy, Annual reports, translation services, Brochures; Editing / Proofreading; Ghostwriting; Marketing Communications; Press releases.
MAY 2015 - JAN 2017
Gensler
Communications Writer
Authored content for and manage external and internal communication channels that support Gensler's business objectives in the APAC region. These include newsletters, email campaigns, brochures,
blogposts, print publications, intranet posts, and presentations.
FEB 2013-APR 2015
Value Exchange International
Product Specialist
Worked with new and prospective clients in the Asia Pacific (APAC) region looking to implement VEI's mobile loyalty product solutions. Created product documentation and training manuals. Led mobile app projects for various clients across Hong Kong and Asia, including The Dairy Farm Group (Hong Kong), Inchcape Plc (Hong Kong), The A.S Watson Group (Hong Kong & Malaysia) and Robinsons Retail Group (Manila).
OCT 2012-MARCH 2013
Value Exchange International
Digital Brand Consultant
Responsible for the preparation, creation and maintenance of company website and social media presence, wrote press releases, and brochures for existing and potential clients. Managed assignments with graphic designers, outsourced consultants, legal agencies and other third party organizations.
JUN 2010-JUN 2012
EastLondonLines.com
Features Writer
Reporter and feature writer for local news site. Appointed the weekly editor assisted other members of the online team in keeping the site accurate, fresh and easily navigable.
AUG 2011-OCT 2011
ACP Magazines
Fashion Writer Intern
Helped prepare photo shoots and conducted interviews with high-profile personalities in the local media. This later resulted in part-time employment as a roaming correspondent. Established relationships with fashion PR companies as well as UK representatives of high end fashion brands.
Joanna Van Beuzekom, Booking.com Manager
It was a pleasure to manage Christina, who was the driving force behind the success of our chatbot on Booking.com's Partner Hub.
Christina is also an expert at navigating complex challenges, a prime example being her orchestration of the collaboration between legal and content teams to expand the chatbot's scope while keeping business risk minimal.
Her ability to build consensus, ensure a transparent process, and manage diverse stakeholders established a foundational framework for future conversational AI initiatives.
Beyond her project work, Christina is a true customer advocate and a generous colleague who consistently shared actionable insights that led to multiple product and content improvements. Driven to learn and stay at the forefront of her field, she actively shared her growing expertise on GenAI across the organization, inspiring others and solidifying her role as a thought leader.
Christina's combination of results-focused mindset, pragmatic execution, and true dedication to the customer experience makes her an invaluable asset to any team she joins.
What others have said
Max Armbruster,
Talkpush CEO
Christina is obsessed with excellence. And yet manages to keep all her stakeholders feeling more relaxed. Its a rare feat.
David Pfohl, Gensler,
Public Relations
All teams need to have a colleague like Christina. She is versatile, collaborative and adaptable even under the most demanding and ambiguous of situations.
A true team-player, Christina always assists others, particularly whenever there’s a tight deadline. I’m consistently impressed with the way Christina produces copy – the warmth, style, maturity and creativity she brings to her writing is unparalleled, and we can always count on her to deliver even when she’s juggling multiple tasks.
I think one of Christina’s strongest qualities is her innate desire to understand others, particularly those from other cultures. She’s learned Chinese to communicate with our Chinese-speaking colleagues, and she makes genuine efforts to appreciate my humor, which are the highlight of my work day.
Christina’s going to excel in her professional career, and I hope you choose to work with her if you have the opportunity – you’ll be ecstatic you did.
Interested in Collaborating?
Let’s chat! I’m always looking to expand my network and engage in new challenges.
Email me or send me a message to say hello!
